At Varian Solutions, we provide Premier ACH Consulting and Audit Services to Financial Institutions and Organizations throughout the United States and Eastern Caribbean.
ACH Consulting • Custom Procedure Manuals
ACH Audits/Follow-up • Conversion Assistance
What Our Clients Are Saying
First and foremost I would like to thank you for having such a great support team. I had the pleasure of being helped by a handful of your staff the past couple months. At the time, I was having trouble installing and configuring .
My situation was handled by Ms. Katie Varian and a few of her/your personnel. They were very polite and took the time to understand my full situation. The Service I have received was always excellent. As busy as your support team is everyone I have spoken with was polite and very patient. They have always gotten back to me in a timely manner. I really felt like they cared about my business and wanted to stand behind their employer and their policies.
A VERY, VERY special thank you to Ms. Katie Varian and the rest of the Support Team. You guys are awesome!
I would like to take an opportunity to express my sincere appreciation for all the assistance Our Company has received from Katie Varian. She has been an invaluable resource to us over the years, but her recent help in answering questions and coming here to train relatively new employees is outstanding.
Besides being extremely knowledgeable and always willing to help us, she is a pleasure to work with. Please let her know how much we appreciate her.
I am writing to you regarding the exceptional service we received recently from Katie Varian in your technical support area. In the three years our bank has been using your home banking software, I have talked with numerous technicians, all of whom have been knowledgeable, professional and helpful. Katie, however, is in a class by herself and deserves a round of applause.
Last week, several of my home banking customers required help from your technical support area. (When it rains, it pours!) Katie was the technician assigned to help us with these problems, and it was such a pleasure to work with her. In one situation, Katie spent about an hour on the telephone with my customer on Friday evening. When we weren’t able to resolve the problem, Katie worked around my customer’s schedule to set up a conference call with the three of us. Thanks to Katie’s knowledge and persistence, we were finally able to resolve all the problems.
In the times I’ve worked with Katie, she has never made me feel like I was an inconvenience or interruption. Katie seems genuinely concerned about whatever the problem is and is dedicated to resolving it. Her professionalism and knowledge of computers is impressive. I look forward to working with Katie again and appreciate your organizations dedication to outstanding customer service.
To be honest I didn’t know what kind of support I was going to receive and I was thrilled to death with the service I did receive from Katie Varian. Katie was very patient and knowledgeable and was very willing to help in any way she could. Katie identified the problem in minutes and explained in great detail how to fix the problem and get our guest going. She was extremely patient in explaining the steps I needed to accomplish to get the software on the computer, and not once did she get upset is I didn’t understand what she was talking about. Working in a bank you deal with the public a great deal, and customer services is one of our top priorities and after dealing with Katie she has brought a new light to true customer service. I have never been so thrilled with customer service in my life; Katie did an excellent job and should be commended for her efforts!! Thank You Katie!!!